Our Guarantee
Your happiness matters to us — genuinely. We put real care into every letter we send, and if something isn't right, we want to know about it. Reach out to us at hello@thesundayletters.day and we'll do our best to make it right.
30-Day Full Refund
If you receive your first letter and it's not what you hoped for, just let us know within 30 days of that delivery and we'll issue a full refund — no questions asked. You're welcome to keep the letter. Refunds are not automatic with cancellations; you'll need to request one by emailing us directly.
Approved refunds are returned to your original payment method within 7–10 business days.
After 30 Days
Monthly Subscriptions
After the 30-day window closes, we're unable to refund monthly payments that have already been collected. However, you can cancel at any time and we'll stop future billing immediately — no runaround, no hoops.
Annual & Prepaid Subscriptions
If you'd like to cancel a prepaid subscription after the 30-day window, we'll calculate a prorated refund based on the letters that haven't been sent yet. So if you're on letter 3 of 12, you'd receive a refund for the remaining 9 months. Simple as that.
Prorated refunds are available for up to 60 days from when your subscription began. After 60 days, we're unable to process a refund, but we will continue mailing your remaining letters to the address on file.
Questions?
We're real people and we're happy to talk it through. Email us at hello@thesundayletters.day before the 1st of the month for any changes that need to take effect that month.